Last updated: August 28, 2026
1.1 Application. This refund policy (this “Policy”) applies to purchases of Reports and Credits made through the Base Report Platform. It forms part of the terms upon which those products are sold, and it should be read together with our Terms of Service and with the End User License Agreement accepted at checkout (the “EULA”).
1.2 Precedence. Where this Policy conflicts with the EULA in respect of a purchase, the EULA controls.
2.1 Nature of the Products. Reports and Credits are digital products that are delivered electronically. A Report is generated on demand and is made available to you immediately upon purchase.
2.2 All Sales Final. Because a Report is produced and made available immediately, all sales are final and Fees are non-refundable, except as provided in Article 3 of this Policy, in the EULA, as our payment provider may determine in accordance with its own policies, or as required by applicable law.
3.1 Duplicate Charge. We will issue a refund where you were charged more than once for the same order as a result of a processing error.
3.2 Failed Generation. We will issue a refund where you were charged but, as a result of a technical fault on our part, no Report was generated and no Report could be regenerated.
3.3 Form of Remedy. Where an exception in this Article 3 applies, we will, at your election, refund the Fee paid or issue a replacement Credit.
3.4 No Other Refunds. A Report that has been generated will not be refunded, including where you are dissatisfied with its content or conclusions, or with the amount of data available for the location to which it relates. A concern that a charge was not authorized is addressed in Article 7.
4.1 Notice Before Charge. Where a Report would be generated using limited data for the location concerned, we display a notice to that effect before any charge is made, and we require you to confirm that you wish to proceed.
4.2 Effect of Confirmation. Where you confirm that you wish to proceed, you accept the Fee, and you are not entitled to a refund on the ground that the Report was based upon limited or incomplete data.
5.1 Non-Refundable. Credits are non-refundable once purchased, except as provided in this Article 5, in Article 3, or as required by applicable law.
5.2 Transfer and Expiry. Credits are not transferable outside your organization, do not expire, and have no cash value.
5.3 Account Closure. Credits that remain unredeemed when your account is closed are not refunded, except as required by applicable law.
5.4 Discontinuation of Reports. If we cease to offer Reports, unredeemed Credits are dealt with as provided in the EULA, under which we will, at your election, either apply their cash value as a credit against fees for the Base Operations Platform or refund that cash value to you.
6.1 Making a Request. To request a refund you must contact us at support@baseoperations.com within sixty (60) days after the charge, quoting the order to which the request relates. You may also request a refund directly from our payment provider, Stripe, Inc. (“Stripe”), through Link support at https://support.link.com/topics/sold-through-link.
6.2 Information Required. We may ask you for information reasonably necessary in order to verify the order and the charge, and we may decline a request that we are unable to verify.
6.3 Payment of an Approved Refund. A refund approved under Article 3 is issued to the original payment method and includes any transaction taxes collected on the original charge. Refunds are processed by our payment provider, and the time taken for a refund to appear depends upon your card issuer or payment method provider. Where the original charge was made in a currency other than the currency of your payment method, the amount credited may differ from the amount originally debited as a result of movement in exchange rates.
6.4 Refunds Issued by the Payment Provider. Stripe acts as merchant of record for your purchase. Stripe may, at its discretion and in accordance with its own policies, issue a refund in circumstances other than those described in Article 3, including where a request is made to Stripe directly, and may do so at any time within sixty (60) days after the original transaction. Nothing in this Policy limits Stripe’s ability to do so.
7.1 Contact Us First. If you believe that a charge is incorrect or was not authorized, please contact us before initiating a chargeback with your card issuer, so that we can investigate and resolve the matter.
7.2 Cooperation. Where a chargeback is initiated, we may provide your card issuer and our payment provider with records of the order, of the delivery of the Report or Credits, and of any notice displayed and confirmation given under Article 4.
8.1 Business Use. Reports and Credits are sold for business and organizational use, and are subject to our Terms of Service and to the EULA.
8.2 Non-Waivable Rights. Nothing in this Policy limits any right that you have under applicable law and that cannot lawfully be limited or waived.
9.1 Contact Details. Questions concerning this Policy may be sent to us at: Base Operations, Inc., 650 Massachusetts Ave NW, Ste 600, Washington, D.C., 20001, USA, or by email at support@baseoperations.com.
