Last updated: August 28, 2026
1.1 Binding Agreement. These terms of service (these “Terms”) are a binding agreement between you and Base Operations, Inc. (“Base Operations,” “we,” or “us”) governing your access to and use of our websites, including baseoperations.com and copilot.baseoperations.com, and the products, tools, reports, and services that we make available through them (collectively, the “Services”).
1.2 Acceptance. By accessing or using the Services, you accept these Terms and our Privacy Policy. If you do not accept them, you must not access or use the Services.
1.3 Persons Bound. Where you access or use the Services on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms, and “you” means both you and that entity.
2.1 Scope. These Terms govern all of our websites and Services, which include our marketing site, the Base Report Platform, through which individual location threat-assessment Reports and prepaid Credits are made available, and the Base Operations Platform, which is our enterprise software. The Base Report Platform and the Base Operations Platform are distinct products, and both are governed by these Terms.
2.2 Free and Paid Products. Certain features of the Services, including the free preview tool made available through the Base Report Platform, are offered without charge. Reports and Credits are offered for a fee. We may add, withdraw, or vary the features offered without charge at any time.
2.3 Relationship to the End User License Agreement. Access to and use of the licensed software, whether the Base Report Platform or the Base Operations Platform, and the licensing of any Report, are governed by the End User License Agreement accepted at checkout or upon order (the “EULA”), together with these Terms.
2.4 Order of Precedence. In the event of a conflict, the following order of precedence applies: a signed order form or master services agreement between you and Base Operations prevails over the EULA and over these Terms; the EULA prevails over these Terms in respect of the licensed software and any Report; and these Terms govern in all other respects.
3.1 Business Purposes. The Services are offered solely for business and organizational use, and not for personal, family, or household purposes.
3.2 Representation upon Purchase. By purchasing or using any paid product, you represent and warrant that you are acting on behalf of a business or other legal entity, that you are doing so for that entity’s business purposes, and that you have authority to bind that entity.
4.1 Capacity. You must be able to form a binding contract and must be of the age of legal majority in your jurisdiction in order to use the Services.
4.2 Restricted Persons. You may not access or use the Services if you are barred from doing so under applicable law. You represent that you are not located in, and are not a national of or ordinarily resident in, any country or territory that is the subject of comprehensive economic sanctions, and that you are not a person with whom dealings are restricted under the sanctions or export control laws of the United States or of any other applicable jurisdiction.
5.1 Registration Information. You are responsible for the information that you provide to us, including your business and billing details, and you agree to keep that information accurate and current.
5.2 Credentials and Account Activity. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, whether or not authorized by you.
5.3 Notification. You must notify us promptly at the address set out in Article 18 if you become aware of any unauthorized use of your account or any other breach of security.
6.1 Prohibited Conduct. You agree that you will not, and will not permit any other person to:
6.2 Enforcement. We may investigate any suspected breach of this Article 6 and may take such action as we consider appropriate, including the measures described in Article 14.
7.1 Ownership. The Services, and all software, data, models, content, and Reports that we make available through them, together with all intellectual property rights in them, are owned by Base Operations or by our licensors.
7.2 No Implied License. Except for the limited license expressly granted in the EULA in respect of a Report or the licensed software, we grant you no right or license in or to the Services, whether by implication, estoppel, or otherwise.
7.3 Trademarks. “Base Operations” and our logos are our trademarks. You may not use them without our prior written consent.
7.4 Feedback. Where you provide us with suggestions, comments, or other feedback concerning the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and exploit that feedback for any purpose, without obligation or attribution to you.
8.1 Third-Party Sources. The Services may incorporate data and materials derived from third-party sources. Those sources are made available to you on terms that are in addition to, and may differ from, these Terms, including terms of use and attribution requirements that apply to you as well as to us, and you agree to comply with them. Details of the applicable third-party terms are available upon request.
8.2 Third-Party Providers. We rely upon third-party providers in order to make the Services available, which include our payment provider, our hosting and infrastructure providers, and our analytics providers.
8.3 No Responsibility. We are not responsible for third-party websites, services, data, or materials, and we make no representation and give no warranty in respect of them. Your dealings with any third party are between you and that third party.
9.1 Informational Purpose. Reports and other outputs of the Services are provided for general informational purposes only. They are derived from third-party and modeled data sources, and they may be incomplete, out of date, or inaccurate. Where you have accepted the EULA, the nature and limitations of a Report are more specifically described in the EULA, and this Article 9 is in addition to, and not in limitation of, those provisions.
9.2 No Professional Advice. Reports are not a substitute for professional security, legal, insurance, financial, medical, or other advice, and no Report constitutes such advice.
9.3 No Reliance. You are solely responsible for the decisions that you make, and for any action that you take or refrain from taking, in reliance upon a Report. You must not treat a Report as the sole basis for any decision.
9.4 High-Risk Uses. You must not use a Report or any other output of the Services as the sole basis for any decision affecting the safety of any person, and you must not use the Services in connection with any activity in which failure or inaccuracy could reasonably be expected to lead to death, personal injury, or severe environmental damage. The Services are not an emergency notification, monitoring, or response service, and must not be used as a substitute for emergency services.
10.1 Prices and Payment. Paid products are sold at the prices displayed at checkout. By placing an order you authorize the charging of your payment method for the amount displayed, together with any taxes and charges applied at checkout.
10.2 Payment Provider. Payments are processed by our third-party payment provider, Stripe, Inc. (“Stripe”). Stripe acts as merchant of record for the transaction, and Base Operations is paid by Stripe.
10.3 Taxes. Stripe, as merchant of record, determines, collects, and remits applicable sales, use, value added, and similar transaction taxes. Base Operations is not the merchant of record for tax purposes. You remain responsible for any such taxes that are not collected by Stripe, and for any withholding or other taxes imposed upon you in respect of a transaction.
10.4 Refunds. All sales are final, except as provided in our Refund Policy and in the EULA.
11.1 THE SERVICES, INCLUDING ALL REPORTS AND DATA, ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITH ALL FAULTS AND DEFECTS, WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, WE, ON OUR OWN BEHALF AND ON BEHALF OF OUR AFFILIATES AND OUR AND THEIR RESPECTIVE LICENSORS AND SERVICE PROVIDERS, EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES THAT MAY ARISE OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE, OR TRADE PRACTICE.
11.2 WITHOUT LIMITING THE FOREGOING, WE PROVIDE NO WARRANTY OR UNDERTAKING, AND MAKE NO REPRESENTATION OF ANY KIND, THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, ACHIEVE ANY INTENDED RESULT, BE COMPATIBLE OR WORK WITH ANY OTHER SOFTWARE, APPLICATION, SYSTEM, OR SERVICE, OPERATE WITHOUT INTERRUPTION, MEET ANY PERFORMANCE OR RELIABILITY STANDARD, OR BE ERROR FREE, OR THAT ANY ERROR OR DEFECT CAN OR WILL BE CORRECTED, OR THAT ANY REPORT WILL BE ACCURATE, COMPLETE, OR CURRENT. NO ADVICE OBTAINED FROM US, WHETHER ORALLY OR IN WRITING, CREATES ANY WARRANTY NOT EXPRESSLY MADE IN THESE TERMS. SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, AND IN THOSE JURISDICTIONS THE EXCLUSIONS IN THIS ARTICLE 11 APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.
12.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, BASE OPERATIONS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, OR FOR ANY DAMAGES ARISING FROM RELIANCE UPON ANY REPORT OR DATA, IN EACH CASE WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE FORM OF ACTION.
12.2 WITH RESPECT TO ANY CLAIM ARISING OUT OF OR RELATING TO A REPORT OR OTHER ORDER, OUR AND OUR AFFILIATES’ COLLECTIVE AGGREGATE LIABILITY WILL NOT EXCEED THE FEES PAID BY YOU FOR THE SPECIFIC REPORT OR ORDER GIVING RISE TO THE CLAIM. WITH RESPECT TO ANY OTHER CLAIM, OUR AND OUR AFFILIATES’ COLLECTIVE AGGREGATE LIABILITY, UNDER ANY LEGAL OR EQUITABLE THEORY, WILL NOT EXCEED THE GREATER OF (I) THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (II) ONE HUNDRED UNITED STATES DOLLARS.
12.3 THE LIMITATIONS IN THIS ARTICLE 12 APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND SURVIVE ANY FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
13.1 Your Indemnity. You will defend, indemnify, and hold harmless Base Operations and its affiliates, and their respective officers, directors, employees, and agents, from and against any third-party claim, and any resulting damages, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to: (i) any content or data that you submit to the Services, including any allegation that it, or our use of it as permitted, infringes, misappropriates, or violates the rights of any third party or applicable law; (ii) your use of the Services or of any Report in violation of these Terms, the EULA, the documentation, or applicable law, including any distribution or disclosure of a Report beyond the license granted in the EULA; or (iii) your breach of Article 6.
13.2 Procedure. We will notify you of any claim in respect of which we seek indemnity, and you will assume its defense with counsel reasonably acceptable to us. We may participate in the defense at our own expense, and you may not settle any claim in a manner that imposes any obligation or admission upon us without our prior written consent.
14.1 Suspension. We may suspend your access to the Services, in whole or in part, where we reasonably believe that you have breached these Terms or the EULA, where suspension is necessary in order to address a risk of fraud or a threat to the security or integrity of the Services, or where suspension is required by law.
14.2 Termination. We may terminate these Terms and your access to the Services at any time in the circumstances described in Section 14.1. You may terminate these Terms at any time by ceasing to use the Services and closing your account.
14.3 Effect of Termination. Upon termination your right to access and use the Services ceases immediately. Termination of these Terms does not of itself terminate the EULA, and the treatment of any subscription, Report, or unredeemed Credit upon termination is governed by the EULA.
14.4 Survival. Articles 7, 9, 11, 12, 13, 16, and 17, and any other provision which by its nature should survive, survive the termination of these Terms.
15.1 Changes to the Services. We may modify, suspend, or discontinue the Services, or any part of them, at any time.
15.2 Changes to these Terms. We may amend these Terms from time to time. Where we do so we will revise the date stated at the beginning of these Terms, and where an amendment is material we will post notice of it on our websites before it takes effect.
15.3 Completed Purchases. An amendment to these Terms does not alter a purchase completed before the amendment takes effect, which continues to be governed by the terms and by the EULA in effect at the time of purchase.
16.1 Governing Law. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the laws of Delaware, without regard to conflict of laws rules.
16.2 Arbitration. Any dispute arising out of or relating to these Terms, the Services, or any Report, other than a claim within Section 16.3, will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules and Mediation Procedures then in effect, before a single arbitrator, seated in Wilmington, Delaware.
16.3 Claims for Equitable Relief. Either party may bring a claim for injunctive or other equitable relief in respect of the infringement or misuse of intellectual property in any court of competent jurisdiction, and the courts of Delaware have jurisdiction over any such claim.
16.4 Class Action and Jury Trial Waiver. To the maximum extent permitted by law, a dispute will be conducted only on an individual basis and not as part of any class, consolidated, or representative action, and you and Base Operations each waive any right to a trial by jury. If this Section is held unenforceable in respect of a particular claim, that claim, and only that claim, will proceed in court.
17.1 Entire Agreement. These Terms, together with the Privacy Policy, the Refund Policy, and, in respect of paid products, the EULA, constitute the entire agreement between you and Base Operations in respect of the Services, and supersede all prior understandings in respect of their subject matter.
17.2 Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions remain in full force and effect.
17.3 No Waiver. No failure or delay by us in exercising any right under these Terms operates as a waiver of that right, and no single or partial exercise of any right precludes any further exercise of it.
17.4 Assignment. We may assign these Terms, in whole or in part, without your consent. You may not assign these Terms or any right under them without our prior written consent, and any purported assignment in breach of this Section is void.
17.5 No Third-Party Beneficiaries. These Terms do not confer any right or remedy upon any person other than you and Base Operations.
18.1 Contact Details. Questions concerning these Terms may be sent to us at: Base Operations, Inc., 650 Massachusetts Ave NW, Ste 600, Washington, D.C., 20001, USA, or by email at support@baseoperations.com.
